Our promise: tell us the booth, and we'll get you the right filter. If we get the fitment wrong, or your order arrives damaged or never arrives, we make it right. Replacement or refund, your call.
1. Fitment
Our brand-specific filters are sold to fit the booth models listed on the product page. If a standard SKU doesn't fit the booth you told us about at purchase, we'll reship the correct size, exchange it for one that fits, or refund it in full. The return shipping is on us, because the mistake was ours.
Window: 30 days from delivery. Covers standard brand-specific SKUs, unused and in original packaging. Does not cover ceiling filter blankets (see section 4).
2. Damaged, short or lost orders
This covers every order we ship, on every product we sell: product damaged in transit, an order that arrives short or missing an item, and an order that never arrives.
If something arrives damaged: take a photo of the packaging and the product before you throw anything away. Carriers ask for it, and it is the one thing we can't recreate later. Tell us within 14 days of delivery so we can still file the claim. We'll send a replacement or refund you, whichever you'd rather have, and we handle the carrier claim ourselves.
If your order doesn't arrive: let us know and we'll trace it with the carrier. If it can't be found, we replace it or refund it. You don't need to wait out the carrier's investigation. We'll sort that out on our end.
3. Filter performance
Manufacturer test data for our exhaust filters is on each product page, and we hold manufacturer documentation for most of what we sell. Ask for a specific SKU and we'll send what we have, usually within a business day or two. If we can't document a filter you bought and that matters for your paperwork, we'll take it back.
4. Ceiling filter blankets, including Custom Cut
Ceiling filter blankets are cut and made to size for your booth, so they are not returnable. That includes brand-specific blanket sizes and Custom Cut blankets. We'd rather get it right the first time: tell us your booth make and model, or send your measurements, and we'll confirm the size before you order. If a Custom Cut measurement looks off to us, we'll call before we cut. That check is free.
5. Other parts
Door seals, filter grids, spray gun maintenance items and similar parts are covered by our standard refund policy.
How to reach us
Email customercare@sprayboothshop.com or call 800-381-0149, Monday to Friday, 8 AM to 4 PM Mountain. Include your order number, and a photo if there's damage or a fit problem. We'll come back to you within one business day.
Scope
This covers standard collision, refinishing and industrial coating work. Aviation, aerospace, powder coating and other specialty applications go by the specifications on the product page unless we've confirmed a SKU's certification with you in writing.
This page sits alongside our standard Refund Policy and Shipping Policy. Nothing here limits your rights under those.